In the highly unlikely event that your package is seized by customs, we will reship 100% of the order, when the original seizure letter in the original envelope it came in will be presented to us. Please, make sure you keep both, in the highly unlikely event that an order is seized. Although the seizure notice can take some time to arrive, your order will be reshipped in a few days, so please take that into account, in the event that you are awaiting a package.
HOW TO GET A RESEND ?
In order to get a resend you must send us a picture of the seizure letter and envelope. Just write as an email at [email protected] and don’t forget to attach the pictures, and we will come with a response as soon as possible.
When you receive your package and you find damaged items or different or less items than you ordered, please take some pictures with your camera and send us the pictures and a short description of the problem at [email protected].
We replace only packages that look real before you opened and removing from original package. Once you unwrapped everything is no use to make any picture because we will not take them in consideration.