Frequently Asked Questions
The tracking number will be in the system as soon as the package was shipped and it could take up to 4 days before it will be functional and you’ll be able to track your order.
If you should receive your package and you find damaged items or different or less items than you ordered, please take some pictures of the products and package and send them via e-mail to [email protected]. We replace only packages that look real before you opened and removing from original package. Once you have unwrapped everything, pictures aren’t going to be considered, so please provide as much documentation as possible to be sure we can reship and prevent the same problems from occurring again.
The packages that are sent back are lost, we’ll not receive them back, so can’t resend them. Please provide the correct address. If it was our mistake, we will replace it, but if the address that you provide was incorrect, we can not replace it.
If your package was seized, please provide us with a seizure letter and we will resend your product.
Generally, we can find out where a given parcel is by its order number. Keep in mind local, national and/or state holidays can make mail delivery slow during certain times of year (i.e. Christmas, etc…).
There is no minimum order
Please allow at least 10 working days for domestic (don’t count weekends) from the moment the package was sent, and 25 days for international, before you inquire about a late order.
You can track your order by entering your email and order number. This will not only give you your tracking number but also the status of your package.
It doesn’t matter. UPS holds your package and you get a hold in your mailbox. You would have to take the note and exchange for your package the UPS counter. This goes the same for USPS as well