What happens in the case the items are damaged in transit/shipping? (or other shipping related issues)

If you should receive your package and you find damaged items or different or less items than you ordered, please take some pictures of the products and package and send them via e-mail to [email protected] We replace only packages that look real before you opened and removing from original package. Once you have unwrapped everything, pictures …

What happens if packages are returned?

The packages that are sent back are lost, we’ll not receive them back, so can’t resend them. Please provide the correct address.  If it was our mistake, we will replace it, but if the address that you provide was incorrect, we can not replace it.

What if there is a delivery delay ?

Generally, we can find out where a given parcel is by its order number. Keep in mind local, national and/or state holidays can make mail delivery slow during certain times of year (i.e. Christmas, etc…).

How do I use the tracking tool

You can track your order by entering your email and order number.  This will not only give you your tracking number but also the status of your package.

How big should my P.O. Box be ?

It doesn’t matter.  UPS holds your package and you get a hold in your mailbox.  You would have to take the note and exchange for your package the UPS counter.  This goes the same for USPS as well